FAQ'S

 

Frequently Asked Questions (FAQ)

1. What is Welltoys?
Welltoys is an online store specializing in board games, Trading Card Games (TCG), Living Card Games (LCG), sports collectibles, role-playing games, and more. We have been serving gaming enthusiasts since 2013.

2. Where is Welltoys based?
Our store is based in Manchester, United Kingdom. Our address is:
14 Haymarket St, Manchester M13 9JD, United Kingdom

3. What are your business hours?
We are open from Monday to Friday, 10:00 AM – 6:00 PM (GMT). We are closed on weekends and public holidays.

4. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards and other online payment options available at checkout.

5. Do you ship internationally?
Yes, we ship both within the UK and internationally. Estimated delivery times are:

• UK: 5-8 business days

• International: 6-12 business days

6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

7. What is your return policy?
We accept returns within 14 days of receipt, provided the items are unopened and in original condition. Customers are responsible for return shipping unless the return is due to our error.

8. How can I contact customer support?
For any inquiries, you can reach us via:

• Email: support@welltoys.shop

• Phone: +44 7421714290

9. Are your products authentic?
Yes! We guarantee that all our products are 100% genuine and sourced from trusted brands and manufacturers.

10. How often do you restock items?
We regularly update our inventory. If an item is out of stock, please check back or contact us for availability.

For further assistance, feel free to contact us. Happy gaming!